Privacy Policy

1. Introduction

CCTV Pro Installers ("we," "us," or "our") operates www.cctvproinstallers.co.za as a referral and marketing platform connecting users with independent CCTV installation and security service providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African data protection laws.

2. Information We Collect

2.1 Information You Provide

When you use our website, you may provide us with:

• Contact information (name, email address, phone number)
• Property address or service location
• Details about your security requirements
• Quote requests and service inquiries
• Callback request information
• Any other information you voluntarily provide through our forms

2.2 Information Collected Automatically

When you access our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Geographic location (general area only)

3. How We Use Your Information

We use the information we collect to:

• Connect you with independent service providers in your area
• Process and respond to your quote requests and inquiries
• Facilitate callback requests between you and service providers
• Send you service-related communications and confirmations
• Improve our website and user experience
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Sharing of Information

Important: We share your information with independent contractors and service providers to fulfill your service requests. These contractors operate independently and are not employees or agents of CCTV Pro Installers.

We may share your information with:

• Independent Service Providers: To connect you with CCTV installers and security professionals in your area
• Service Providers: Third parties who help us operate our website (hosting, email services)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, inquiry and quote request data is retained for up to 3 years unless you request earlier deletion.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to the processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at info@cctvproinstallers.co.za.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

13. Information Regulator

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Regulator: